How can we help you?

On the homepage enter your departure and arrival city, choose the date and number of passengers. Click "Search" and the AI system will find the best options for you.

Yes, select the "Round trip" tab in the search box and enter your departure and return dates. The system will automatically find the best combination for both directions.

You can book tickets for up to 6 passengers in one booking. Personal details for each passenger must be entered separately.

Yes, select your preferred class in the search form: Economy, Business or First class. AI will find matching options from all available airlines.

We accept Visa, MasterCard and Bank of Georgia (BOG) cards. Payments are processed with SSL encryption to ensure the full security of your financial data.

AI-AVIA charges a $5 service fee per ticket. This amount is automatically included in the price. No other hidden fees exist.

The payment is charged immediately upon booking confirmation. You will receive your ticket by email within a few minutes of payment.

Instalment payment is not currently available, but we are working on adding this feature. If your bank offers card instalment plans, you may use those.

Log in to your account, open the booking details and click the "Cancel" button. You can also contact us via WhatsApp or email: support@ai-avia.com

Refund processing takes 3-5 business days. The amount will be returned to your card within 5-14 business days, depending on your bank's policy.

No. Some budget tickets have non-refundable status. Cancellation terms are shown at the time of booking. Travel insurance is recommended.

Date changes depend on the ticket type and airline policy. Fare differences and change fees may apply.

Baggage allowance depends on the airline and ticket type. Typically hand luggage (7-10kg) is free. Checked baggage (20-23kg) is sometimes charged separately.

Extra baggage can be purchased at the time of booking or later on the airline's website. Adding at the airport is more expensive, so advance purchase is recommended.

In case of lost baggage, contact the airport's Lost & Found service. The airline is obliged to locate and return your baggage. Travel insurance also covers lost baggage.

Click the "Register" button and enter your first name, last name, email and password. You can also register with your Google account in one click.

On the login page click the "Forgot password?" link. Enter your email and you will receive a password reset link. The link is valid for 1 hour.

Go to your profile page where you can update your name, phone number, passport number and other details. Email changes are restricted for security reasons.

To delete your account, email us at: support@ai-avia.com. In accordance with GDPR, all your personal data will be permanently deleted within 30 days.

We offer travel insurance covering: medical expenses, flight cancellation/delay, lost baggage and personal injury. Insurance can be purchased during the booking process.

Insurance is not mandatory but strongly recommended. Some countries (e.g. Schengen zone) require travel insurance for a visa.

Insurance prices start from 15 ₾ and depend on trip duration and coverage level. You will see the exact price during the booking process.