Frequently Asked Questions

To book a flight on AI-AVIA, enter your departure and destination cities, date and number of passengers.

To purchase a ticket you need passport or ID card details.

Ticket changes depend on the airline fare conditions. Please check your ticket fare rules.

After purchasing, your e-ticket will be sent to your email address.

For domestic flights — 1.5 hours early, for international — 2-3 hours early.

Card payments are accepted — Visa, Mastercard, American Express.

Yes, all payments are protected by SSL encryption and 3D Secure system.

Installment payments are available for Bank of Georgia and TBC Bank cards.

Payment decline can be caused by insufficient balance, bank restrictions or incorrect data.

Ticket cancellation is possible, but refund depends on the airline fare conditions.

Refund takes 5-15 business days, depending on your bank.

The penalty depends on fare conditions — it can range from 0 to the full ticket price.

Date changes are possible for certain fares. Please check your ticket conditions.

If the airline cancels the flight, you are entitled to a full refund or an alternative flight.

Travel insurance protects you from unexpected medical expenses, ticket cancellations and other travel problems.

Insurance is not mandatory, but we strongly recommend purchasing it.

The coverage depends on the chosen package. Basic — 15₾, Standard — 35₾, Premium — 75₾.

If necessary, call the number indicated on the website.